Interactive Director

Overview:

Interactive projects are comprised of three stages to project delivery, including brand content strategy, design and development. As an Interactive Director you will work across teams to ensure that Interactive projects are executed as planned and are met with client satisfaction. The Interactive Director acts in a director capacity and is pivotal on the website build and website maintenance and technical support departments at Storm Brain, a web design and development agency. This specialist role is responsible for managing and supporting Shopify, WordPress and WooCommerce website projects while ensuring exceptional client satisfaction and engagement throughout the project lifecycle. In the case of a brand project build, a client is engaged in a one-time project basis and Storm Brain is implementing content strategy, high fidelity UI/UX design and development implementation. The Interactive Director is working across teams to ensure success on these projects.

The agency also provides ongoing digital platform support services where websites are maintained and updated on an ongoing basis, and the role of the Interactive Director will address ongoing maintenance requests and process their tasks across teams (development and other production team members) to ensure satisfactory competition.

The Interactive Director oversees the management function of internal teams, excels at managing complex projects, advocates for multi-disciplinary creative output and is a champion for the client project experience. The Interactive Director will work with agency leadership to define, plan, execute and implement on-going refinement of integrated operation practices across all agency  production teams.

This role focuses on the following key performance metrics:

• Work that meets and exceeds the clients’ expectations.
• An environment where creativity can thrive
• A product that is consistency world-class

Responsibilities:

Website Development and Management

• Task design teams with any design-related function for website UI/UX design updates
• Quality assurance review of all design assets based on client requests and ensure accuracy in the client deliverable.
• Make website changes on the back end to WordPress, WooCommerce, and Shopify websites. Must have experience with Shopify and WordPress backend and have working knowledge on how to make technical website edits without any additional training.
• Update hosting and domain management environments and how to migrate websites and make changes in any hosting environments.
• Oversee development and maintenance of WordPress, WooCommerce, and Shopify websites to meet clients’ needs.
• Oversee front-end development teams and review all work for quality assurance.
• Q/A design and development projects for accuracy.
• Implement and customize themes, plugins, and e-commerce solutions.
• Ensure websites are optimized for performance, security, and responsiveness.

Client Communication and Relationship Management

• Serve as the primary point of contact for clients, understanding their goals, requirements, and feedback.
• Maintain open and transparent communication with clients, informing them of project progress and timelines.
• Collaborate with clients to gather content, feedback, and approvals.
• Possess strong communication skills to work with internal teams and present to clients

Creative Collaboration

• Work with clients directly, alongside account management teams to review client vision and goals from a design/look/feel/creative standpoint for all projects.
• Building out visual ideas after strategy meetings to prepare for the design phase of any design related function within a project.
• Conduct industry and competitive research to prepare projects for design phases, this creative visual strategy work can be done alongside the Account Management teams and Creative Director.
• Building out visual ideas via storyboards, mocks, etc, and creating mood boards that distill or expand on the visual tone of a brand in preparation for project design phases.

Project Coordination

• Plan, execute, and oversee website projects from inception to completion.
• Define project scopes, budgets, and timelines.
• Coordinate with cross-functional teams, including designers, developers, and content creators.
• Overseeing a broad range of digital projects for clients across most product and service categories, B2C, B2B 
• Collaborating with account managers, designers, and developers to oversee the production cycle of a project from initial content strategy, design phases and development phases.
• Overseeing and at times leading content strategy meetings with account management teams to ensure new brand projects have strategy implementation before entering the design process.

Quality Assurance

• Conduct thorough quality checks to ensure websites meet design, functionality, and performance standards.
• Address and resolve any technical issues promptly.
• Perform testing and debugging as needed.
• Approving work and giving feedback to your team of designers to produce excellent visual work

Client Training and Support

• Provide training to clients on website management, content updates, and e-commerce functionality.
• Offer ongoing support and troubleshoot client inquiries and issues.

Requirements

• Bachelor’s degree in graphic design, business, web development, computer science, information systems or a related field (preferred).
• Proven experience in web design and development projects with expertise in WordPress, WooCommerce, and Shopify platforms.
• Strong understanding of HTML, CSS, JavaScript, and web design/ development principles.
• Excellent communication and interpersonal skills.
• Project management experience is a plus.
• Ability to work independently and as part of a team.
• Client-focused mindset with a commitment to delivering high-quality solutions.
• Strong understanding of website analytics tools, such as Google Analytics, and the ability to interpret data and generate actionable insights.
• Strong knowledge of website management, CMS platforms (e.g., WordPress, Drupal, etc.), and website hosting environments.
• Strong knowledge of Figma and Adobe design programs
• Excellent problem-solving skills and the ability to think critically and strategically to overcome challenges and improve digital platforms.
• Detail-oriented with strong organizational skills to manage multiple projects and priorities simultaneously.
• Self-motivated and proactive, with a strong sense of ownership and accountability for the performance and success of digital platforms.
• Ability to adapt to a fast-paced environment and quickly learn new tools, technologies, and industry trends.
• Proactive and self-motivated, with a strong commitment to customer service and delivering timely solutions.
• Ability to lead the day-to-day operations of creative production environment.
• Experience working with clients to develop project scopes
• Goal-oriented, success in managing through ambiguity and change in a fast-paced, complex environment.
• Knowledge and understanding of a wide range of interactive technologies, social platforms and is an expert in the integrated and interactive development process.
• Robust knowledge of creative agency operations. 

Join our team and contribute to the success of our agency by ensuring the reliability, security, creative and optimal performance of our digital services. You will play a crucial role in optimizing the online presence and enhancing the user experience of our managed services. If you are passionate about building website projects with an eye for detail, we can’t wait to hear from you.

Join us and be part of the dynamic and innovative team! 

About Storm Brain

Storm Brain is a digital brand and marketing agency specializing in brand strategy, brand design, web and eCommerce development, online digital marketing campaigns, as well as services related to the implementation of creative marketing strategy.

We are passionate about bringing creativity and value to companies by focusing on growing their businesses and creating brand awareness. Our clients consider us a true extension of their team and come from diverse industries. We are an independent company, and we thrive by dedicating ourselves to a highly motivating work-life balance atmosphere.

This is a full-time hourly position with benefits (Healthcare, Dental and Life Insurance)

Job Type: Full-time

Benefits offered:

• Paid time off
• Health insurance
• Dental Insurance
• 401K Match
• Remote work environment